Delivery & Shipping

NORMAL DELIVERY TIMES
At Transquip we take pride in the fact that our goods are delivered with speed not usually associated with online shopping.We deliver products using Australia Post, Startrack Express, Toll Ipec & Express.  Shipping costs are influenced by the size and weight of the product and your location. Metro shipping costs are shown with the item in our Online Store, however if extra shipping is required (for rural or outback areas) we will contact you first before the order is processed. Normally orders are dispatched within 1-2 business days. Shipping times are estimated at between 2 -7  business days metro and depending on your location 4-10 business days rural/outback  Circumstances permitting we always strive to keep the delivery of your purchase within these time parameters. Should you order be delayed for any unforseen circumstance we will always update you via e-mail with any information you may require.

PRICING
All items listed in our Online Toolstore are displayed in Australian Dollars ($Au)

EXTRA FEES IF YOU ARE NOT HOME TO TAKE DELIVERY
Smaller Parcels: Please note that all couriers will charge a re-delivery or attempted delivery advice fee. So for smaller items sent by Startrack airbag we will place an ATL (authority to leave) automatically on the con note so the courier will leave the goods at your house so you will not incur a re-delivery or attempted delivery advice fee. If you do not want this to occur please let us know after you place your order however a re-delivery fee or attempted delivery advice fee will then apply if you are not home. Tracking will be emailed to you so that you can make sure you are home when the delivery occurs. 

Larger Items: If you are not home when the courier delivers your goods, the courier will charge a re-delivery fee. Naturally with our lower margins we will need to pass on. Subsequently if you have not requested (either when placing your order or by way of a note left for the courier) that the goods be left at your premises a re-delivery fee will be payable if you are not home to take delivery.  So if you think you will not be in attendance, it is a good idea to leave a note for the courier with your delivery instructions. Please note that all goods left by the courier at the selected shipping/delivery address is done so at the recipients own risk. Tracking will be sent to you so that you can track your order to make sure you are home to take delivery of your goods.

RURAL SHIPPING SURCHARGES
Depending on what is purchased including heavier items (& especially with larger items like Generators, Air Compressors etc.)  there may be shipping surcharges to most Rural locations. If there is a shipping surcharge we will CONTACT YOU FIRST via E-mail to inform you of possible extra shipping charges. The order will proceed only you are happy with shipping costs.

 
OPTIONAL TRANSIT COVER
If you wish to cover your order against damage/loss, you can do so at a charge of 5% of the value of your order. (e.g.: an item costing $200 will cost $10 to cover) up to a maximum charge of $79 (ie: Any order value of $1400 or greater will only attract an $79 transit cover cost)  *Note: Min transit cover charge is $5. An e-mail offering transit cover will be sent to you after you have placed your order. Please note that transit cover is not compulsory and usually is not required but we do need to offer it to you as a matter of customer service. Any transit cover costs will be added to the final cost of your order at the time of billing. 

In the unlikely event of your order being damaged in transit, please note below some important information you need to know with regards to your insured order with and for delivery. If we do not receive a transit cover request on the same or next working day from you the order will be shipped without transit cover. We guarantee that all items will be in good order and condition when at the point pickup by the shipping agents. Please note that while all due care is taken in the Packing and Shipping of your order, Transquip is not responsible for any Loss of goods or Transit Damage during the shipping of your order.


TRACKING INFORMATION
This can be obtained on request, simply e-mail us your order number and ask for tracking info, we will send you all Online Tracking details (where available) for your order on the same or next working day. We also suggest that you make sure you (or someone else) is in attendance at the shipping address (of the order) to take delivery. If not, for larger items like Toolkits, Generators etc the couriers normally WILL NOT leave the goods unless requested specifically by the recipient. If you think you will not be in attendance, it is a good idea to leave a note for the courier with your delivery instructions. Please note that all goods left by the courier at the selected shipping/delivery address is done so at the recipients own risk.
 

LARGER HEAVIER ITEMS
Please note that if larger (heavier) items such as Compressors, Toolkits, Toolchests, Generators are delivered to a private residence delivery may require the use of a tail lift truck (for health and safety reasons) at additional cost of up to $100 depending on location.Under Health and Safety regulations couriers are not allowed to lift larger/heavy items from delivery trucks without the use of a forklift or other lifting system.  It is a good idea to have larger items delivered to a business address unless a forklift or a number of recipients are available at the private residence to unload the heavy/bulky/large items. We will always provide tracking for your order so you can liase with the courier as the best way of taking delivery of your larger/bulky order to a private residence. Should you be unable to provide a forklift or sufficient "man power" to take delivery of a larger/heavier item you will be able to take delivery of the unit at the nearest depot to your location that does have a forklifting facility.

REDUCING SHIPPING COSTS:
Did you know that very time you add an item to your shopping cart the shipping cost will REDUCE by the following rate:

  • Less 12% if you purchase more than one item in the same order
  • Less 14% for 3 items
  • Less 15% for 4 items
  • Less 17% for 5 items
  • Less 20% for 6-10 items
  • Less 23% for 11 items or more!

So as an example, if you order one item with an individual shipping cost of $10 and then another (or the same) item with a shipping cost also of $10, the total shipping will reduce to $17.60 (instead of $20) and will continue to reduce right up to 11 or more items!