Frequently Asked Questions


Q: Can I place an order online without using a credit card?

A: Certainly. Firstly follow the simple ordering process. Once you have entered your shipping and personal details, choose mail/fax or direct debit or via the drop-down box (don't worry, you'll find it!) instead of selecting a credit card. Once you have finished typing your shipping/payment details in the checkout window, click "continue". This will give you one last chance to view your entire order. Then click on "finalise order" .The next page will all you to print your Tax Invoice and send your payment to us at your leisure either by mailing us a cheque* or transferring funds into our account . If you would like us to call you after your order so you can quote your credit card number over the phone, please write "phone for credit card details" in the special instructions area when ordering your goodies.

*NOTE: We no longer accept Personal Cheques. If you wish to pay by cheque it must be in the form of either a bank cheque or an Australian Money order (available from Australia Post) .

Q: What if I want more information on a particular product?

A: No problem, simply click on "more product info" tab, and place your detailed questions along with your return e-mail address. You will aways get a reply on the same or next working day!

Q: Does Transquip Direct have an exchange policy?
A: Naturally we do, see the Warranties & Returns section for details. (please note that all items sold in the "Hot clearance Tools" section or in any "Members E-Mail clearance" are sold as is with no returns of exchanges available.)

Q: Does my product carry any warranty?
A: Yes, they do. All products sold by Transquip Direct carry full manufacturers warranty. See below table for more info.

Liftime warranty on Hand Tools.

6 Months warranty against faulty workmanship.

6 months written warranty from time of purchase.

Liftime warranty against faulty workmanship.

Liftime warranty on Hand Tools.

12 Months warranty against faulty workmanship.

Liftime warranty on Hand Tools.

Cameleon Generators, Unoair Air Tools, Compressors carry 12 months written warranty from time of purchase.

12 months warranty on Toolstorage. 
Liftime warranty on Hand Tools.

12 months written warranty from time of purchase.

12 months written warranty from time of purchase.

12 months written warranty from time of purchase.

Lifetime warranty against faulty workmanship.

12-24 months written warranty from time of purchase

You can e-mail or fax (0894375060) us any warranty details and we will attend to you within 1-2 working days. Click here to see our warranty/returns policy.